Thank you for shopping with Valli Treats. We take great care in preparing, packing, and delivering our products. This Refund and Return Policy explains our policies regarding cancellations, returns, replacements, refunds, and damaged or incorrect orders.
By placing an order through vallitreats.com, you agree to the terms outlined below.
1. Order Cancellation
Orders may be cancelled only before they have been processed or dispatched.
If you wish to cancel an order, please contact us as soon as possible with your order number and registered contact details.
Once an order has been processed, prepared, or dispatched, cancellation may not be possible.
For customised, bulk, corporate, or specially prepared orders, cancellation terms may differ depending on the stage of preparation.
2. Returns
Due to the nature of our food products, we generally do not accept returns of food items once they have been delivered, unless the product is damaged, defective, incorrect, or otherwise does not meet the order requirements.
For hygiene, food-safety, and quality reasons, customers should not return food products without first contacting us and receiving instructions from our support team.
3. Damaged Products
If your order arrives damaged, please contact us as soon as possible after delivery.
To help us investigate and resolve the issue, please provide:.
- Your order number
- Photographs or videos showing the damaged product and packaging
- A description of the issue
- Any relevant delivery information
After reviewing the issue, we may offer an appropriate resolution, which may include a replacement or refund.
4. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us promptly.
We may request photographs, order details, and other information necessary to verify the issue.
If the issue is confirmed, we may provide a replacement, refund, or another appropriate resolution.
5. Quality Issues
If you receive a product that appears to have a quality issue, please contact us immediately.
Please do not consume a product if you believe it is damaged, spoiled, contaminated, or otherwise unsafe.
We may request photographs, batch information, packaging details, or other information to investigate the complaint.
Depending on the circumstances and applicable requirements, we may offer a replacement or refund.
6. Refund Eligibility
A refund may be considered in situations such as:
- An incorrect product was delivered
- A product was missing from the order
- The product arrived damaged
- A confirmed quality issue occurred
- An order was successfully cancelled before processing or dispatch
- We are unable to fulfil an order for reasons attributable to us
Refunds are subject to verification and the applicable terms of the order.
7. Non-Refundable Situations
Refunds or replacements may not be provided where:
- The customer has changed their mind after delivery
- The product has been opened, consumed, or partially consumed
- Incorrect delivery information was provided by the customer
- The customer was unavailable to receive the order
- The product was damaged after successful delivery due to improper handling or storage
- A complaint is made after an unreasonable period without supporting evidence
- The issue is caused by circumstances outside our reasonable control
Exceptions may apply where required by applicable law.
8. Refund Process
Once a refund is approved, we will initiate the refund using the applicable payment method or process.
The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
Valli Treats is not responsible for delays caused by third-party payment providers or banking institutions after the refund has been initiated.
9. Replacement
Where appropriate, we may offer a replacement instead of a refund.
Replacement availability may depend on product availability, delivery location, and the nature of the issue.
If a replacement is not reasonably possible, we may provide an alternative resolution.
10. Shipping and Delivery Issues
We work with delivery partners to fulfil customer orders. Delivery times may vary depending on the delivery location, availability, weather, logistics, and other circumstances.
If an order is delayed, lost, or otherwise affected during delivery, please contact us with your order number so that we can investigate the matter with the relevant delivery partner.
11. Bulk and Corporate Orders
Bulk orders and corporate gifting orders may be subject to different cancellation, return, replacement, and refund terms because these orders may involve customised products, quantities, packaging, or advance preparation.
Customers placing bulk or corporate orders should confirm the applicable terms with Valli Treats before the order is processed.
12. How to Request a Refund or Replacement
To request a refund or replacement, please contact us with:
- Order number
- Customer name
- Registered email address or phone number
- Product name
- Description of the issue
- Photographs or videos, where applicable
- Any other information requested by our support team
Please contact us as soon as possible after receiving the order so that we can properly investigate the issue.
13. Contact Us
For questions regarding cancellations, returns, replacements, or refunds, please contact us:
Valli Treats
1A, Nehru St, Gandhi Nagar,
Irugur, Coimbatore, Tamil Nadu – 641103, India
Email: admin@vallitreats.com
Phone: +91 95858 40100
Website: vallitreats.com
14. Changes to This Policy
Valli Treats reserves the right to update or modify this Refund and Return Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
We recommend reviewing this policy before placing an order.