Valli Treats we respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Website, create an account, place an order, contact us, or otherwise use our services.
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when using our Website, including:
- Full name
- Email address
- Mobile/telephone number
- Billing address
- Shipping/delivery address
- Account login information
- Order and purchase details
- Information provided through contact, bulk-order, or corporate-gifting forms
- Communications you send to us
- Any other information you voluntarily provide to us
When you place an order, we may also collect information necessary to process and fulfil your purchase.
We do not intentionally collect sensitive personal information unless it is necessary for a specific service and provided lawfully.
2. Payment Information
Payments made through our Website may be processed by third-party payment service providers.
Depending on the payment method you choose, your payment information may be collected and processed directly by the relevant payment provider. We generally do not store complete credit/debit card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment credentials on our servers.
Payment providers may process your information according to their own privacy policies and terms.
3. Information Collected Automatically
When you visit our Website, certain technical information may be automatically collected, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- Website usage and interaction information
- Basic server and security logs
This information may be used to maintain website security, troubleshoot technical issues, understand website usage, and improve our services.
4. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to improve your browsing and shopping experience.
- Keep products in your shopping cart
- Maintain login sessions
- Remember preferences
- Improve website functionality
- Understand website traffic and usage
- Improve website performance
- Support security and fraud prevention
- Provide relevant website features
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website, including shopping-cart and checkout features.
5. How We Use Your Information
We may use the information we collect to:
- Process and fulfil your orders
- Deliver products to you
- Process payments
- Provide customer support
- Respond to enquiries and requests
- Manage your customer account
- Communicate with you about your orders
- Send service-related notifications
- Handle bulk and corporate orders
- Improve our products, services, and Website
- Maintain website security
- Detect and prevent fraud, misuse, or unauthorized activity
- Comply with applicable legal and regulatory requirements
Where required, we will obtain your consent before using your information for promotional communications.
6. Marketing Communications
If you choose to receive promotional communications from us, we may contact you by email, phone, WhatsApp, SMS, or other available communication methods regarding:
- New products
- Offers and promotions
- Special events
- Corporate gifting
- Other relevant updates
You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in the relevant communication.
Please note that you may still receive essential communications relating to your orders, account, payments, or other transactions.
7. Sharing of Personal Information
We may share personal information with trusted third parties when necessary to operate our Website and provide our services.
These may include:
- Payment processing providers
- Shipping and delivery partners
- Website hosting and technical service providers
- Website analytics and performance providers
- Customer-support service providers
- IT and security service providers
- Professional advisers
- Government authorities or law-enforcement agencies where legally required
We do not sell or rent your personal information to third parties for their independent marketing purposes.
Third-party service providers may process information according to their own privacy policies and applicable agreements.
8. Order and Delivery Information
When you purchase products from us, we may provide necessary information to shipping and delivery partners so that your order can be successfully delivered.
This may include your name, phone number, delivery address, order details, and other information reasonably required for fulfilment.
9. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or storage over the Internet can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and maintaining records of orders
- Providing customer support
- Maintaining accounts
- Resolving disputes
- Preventing fraud and misuse
- Complying with legal, tax, accounting, and regulatory obligations
When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
11. Third-Party Links
Our Website may contain links to third-party websites, services, social media platforms, or other external resources.
We are not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
12. Children's Privacy
Our Website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
13. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information, where legally permitted
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise questions or concerns about our use of your information
To exercise any applicable rights, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
14. Account Information
If you create an account on our Website, you are responsible for keeping your login credentials confidential.
Please notify us immediately if you believe that your account has been accessed without authorization or that your login information has been compromised.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, Website, technology, legal requirements, or privacy practices.
Any updated version will be posted on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Valli Treats
1A, Nehru St, Gandhi Nagar,
Irugur, Coimbatore, Tamil Nadu – 641103, India
Email: admin@vallitreats.com
Phone: +91 95858 40100
Website: vallitreats.com
17. Consent
By using our Website and providing your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein, subject to applicable law.